Inspiration

When natural disasters strike, small businesses get impacted significantly. SBA offers various programs to help in such situations, and with this Hackathon challenge it aims to significantly enhance the quality of call/help center through voice/text based automation. The goal is to provide a faster/quicker/easier and more accurate customer service. These use cases are squarely aimed at Disaster Response & Assistance part of SBA’s charter.

What it does

Voice based (Alexa driven) automated customer service during Disaster Response Text based (Mobile App driven) automated customer service during Disaster Response Infuse GPS/Location data to provide for relevant answers.

How I built it

Put skills to the test to apply language and vision intelligence to a new or existing application! Set goal to use language and speech APIs including Amazon Comprehend, Amazon Transcribe, Amazon Polly, Amazon Lex, and Amazon Translate to gain customer insights, and personalize customer service.

Challenges I ran into

Teammate Derrick bailed on me. Coding

Accomplishments that I'm proud of

Presenting

What I learned

Team-building is a fickle beast.

What's next for Disaster Response & Assistance Assistant (DRAA)

Implementation

Built With

  • amazon-comprehend
  • amazon-lex
  • amazon-polly
  • amazon-sumarian
  • amazon-transcribe
  • amazon-translate
  • alexa-skills
  • prayer
  • love
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