When natural disasters strike, small businesses get impacted significantly. SBA offers various programs to help in such situations, and with this Hackathon challenge it aims to significantly enhance the quality of call/help center through voice/text based automation. The goal is to provide a faster/quicker/easier and more accurate customer service. These use cases are squarely aimed at Disaster Response & Assistance part of SBA’s charter.
What it does
Voice based (Alexa driven) automated customer service during Disaster Response Text based (Mobile App driven) automated customer service during Disaster Response Infuse GPS/Location data to provide for relevant answers.
How I built it
Put skills to the test to apply language and vision intelligence to a new or existing application! Set goal to use language and speech APIs including Amazon Comprehend, Amazon Transcribe, Amazon Polly, Amazon Lex, and Amazon Translate to gain customer insights, and personalize customer service.
Challenges I ran into
Teammate Derrick bailed on me. Coding
Accomplishments that I'm proud of
What I learned
Team-building is a fickle beast.
What's next for Disaster Response & Assistance Assistant (DRAA)