Problem Statement
To improvise the process followed by micro-finance institutions in the operation of customer acquisition, outreach and collection of funds, loan interests, and deposits also to identify and address customer feedback, annual revenue, and expenditures; which can further provide them efficient and effective solutions to bolster their current ecosystem.
The Solution Highlight
The current solution provides digitization of the whole process, a digital catalog for offered services, a centralized customer database, a task management system to manage customer acquisition, loans, feedback.
Future Scope
The future scope of this solution consists of; assigning tasks to the employees from the administrative dashboard, secure document storage, multi-language optimization. audio instructions for the user while filling a form
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