Inspiration
We are currently facing unique challenges in the workplace because of the current pandemic situation. One such challenge is, How would we onboard new hires virtually?
What it does
In response to the COVID-19 pandemic, many companies around the world have transitioned to a remote workforce at the advice of the Centers for Disease Control and Prevention. That means companies moving forward with hiring plans will most likely onboard new employees virtually.
We at LTI have tried to resolve this issue using Pega platform by leveraging the Chat Bot, NLP and OCR capabilities to bring in seamless automated virtual onboarding process.
The solution you are about to see would help companies to send the standard procedures and collect documents from the new hires over email along with a link to a chatbot portal for clarifying any queries.
How I built it
Using Pega we send automated emails to the new hires with basic procedures and documents to be submitted for seamless virtual onboarding.
New hires can simply reply to the email with all the documents like Marksheets, Experience documents, Personal Verification documents among others. They can leverage the chat bot facility to raise any questions on the onboarding process and then respond to the email.
On receiving the email, A Pega case would automatically get created and the data from the documents would be read through OCR and the same would be update to the company’s internal portal.
Challenges I ran into
Email triaging in pega is tricky at times
Accomplishments that I'm proud of
Email bot, OCR learning and NLP models capable of analyzing any
What I learned
Cool Pega features related to NLP, OCRs and pega case managements.
What's next for Digital Onboarding
Efficient document management system. To be put in use within organization to reduce manual interventions in employee onboarding.
Built With
- chatbot
- emailbot
- natural-language-processing
- ocr
- pega8.4
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