Requests SLA information
SLA's met vs breached
After working in a several JIRA Service Desk projects, our customers asked us to provide SLA information at the customer portal. With this add-on we want to turn customers into power customers.
What it does
This add-on will show the SLA information for each customer requests at the customer portal. It will allow you to filter the requests to obtain more accurate data, providing a wide visibility to the customers. This application is available for cloud and server versions of JIRA.
Challenges we ran into
We had a hard time navigating through the Atlassian Connect framework docs.
Accomplishments that we're proud of
We are proud of the level of integration accomplished. We can provide more transparency to the JIRA Service Desk customers. Also we are proud of the time it took us to build this add-on regardless of the challenges.
What we learned
We have learned the differences between cloud and server REST API's.
What's next for Customer reports for JIRA Service Desk.
We want to get customers feedback and turn them into new features.