🎧 CLP - Customer Listener Portal

AI-Powered Insights from Every Customer Conversation

💡 The Problem

Customer service teams handle countless calls and chats every day, but managers rarely have time to analyze them all.
They often ask:

What are customers most frustrated about?
What do they consistently praise?
Are there trends we’re missing?

Currently, the answers hide inside hours of raw transcripts, unstructured, unread, and untapped.
Manual review is slow, and simple keyword analytics miss nuance.

⚙️ The Solution

CLP (Call Listener Portal) is a B2B SaaS platform that transforms customer service transcripts into actionable insights powered by NeuralSeek AI.

Our system automatically:

Ingests call transcripts and stores them in both a SQL database and a NeuralSeek knowledge base.
Summarizes each call, extracting positive and negative feedback.
Displays interactive word clouds of the most common positive and negative themes.
Lets managers click any word to instantly view the transcripts and summaries where it appeared.

And that’s not all, managers can chat directly with CLP’s AI assistant to explore trends conversationally:

“What were the top complaints this week?”
“Show me positive mentions about communication.”
“Summarize issues related to billing in the past 7 days.”

This enables a true back-and-forth discovery experience, turning every transcript into insight.

🧠 How It Works

Frontend (Next.js + React): Upload portal, analytics dashboard, and AI chat interface.
Backend (Node.js + Postgres): Transcript storage, search, and API integration.
AI Layer (NeuralSeek + Watson Discovery): Knowledge base ingestion, summarization, and conversational querying.
Visualization: Interactive word clouds powered by D3.js / React Word Cloud.