InspirationIt started with a simple, frustrating moment.One evening in our hostel, the WiFi went down — again. For the third consecutive day. We complained to the warden verbally. He said "will look into it." Nothing happened. We searched for a complaint form. Someone said there's an email. Someone else said visit the admin office. The admin office gave us a physical form. The form went into a drawer. We never heard back.That night, sitting in the dark, unable to attend our online lecture, we asked ourselves one question — "Why is it so hard to be heard?"We spoke to students across campus. The findings were eye-opening. Nearly 78% had a campus complaint in the last month. Only 23% actually reported it. Of those who reported, less than half received any resolution. And almost none ever got a follow-up notification.The system wasn't broken. There was no system at all.That moment of helplessness became our inspiration. We didn't want to just build an app — we wanted to build trust between students and administration. We wanted every student at Chandigarh University, Lucknow Campus to know — your voice matters, and someone is listening.⚙️ What It DoesCU Complaint HUB is an AI-powered university complaint management system that bridges the gap between students and administration — intelligently, instantly, and transparently.For Students:
Register and log in using their official university email — RollNumber@culkomail.in Submit complaints with a description, category, and image evidence Google Gemini AI automatically detects the complaint category, priority level, sentiment, and provides an actionable suggestion — all in real time Track complaint status through a visual step-by-step timeline — Submitted → Under Review → In Progress → Resolved Receive automatic WhatsApp and SMS notifications whenever their complaint status changes Access the Emergency SOS portal for life-threatening situations — Ragging, Medical Emergency, Harassment, and Fighting — with real government helplines and instant admin alerts Report and browse lost or found items through the dedicated Lost & Found module with direct WhatsApp contact between students For Admins:
View, filter, and search all complaints by department, category, status, or priority Update complaint status and assign complaints to specific staff members Add resolution notes that are sent directly to the student via WhatsApp Access a powerful Analytics Dashboard with six chart types — category breakdown, department-wise analysis, monthly trends, priority distribution, status distribution, and average resolution time AI Features:
Google Gemini 1.5 Flash for real-time complaint classification Automatic priority and sentiment detection Gemini-powered 24/7 chat assistant that knows the student's complaint history and provides contextual answers Intelligent offline fallback classifier when API is unavailable
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