Another video: https://youtu.be/FKgzOWci9aw
- Two of the cofounders' families are full of doctors. There are 10 to be exact. Conversation topics during meals have usually revolved around patient cases, new technologies, treatments and hospital politics. At the start of the pandemic, the coronavirus and its impact on the world was the center of attention. The group counts with a leading group of medical advisors.
- Our team has been working together for the past 6-7 years. We have serviced different verticals, including e-government and the health, wellness and beauty sectors. Our tech expertise lies in creating platforms that connect users and providers, support business management, automate processes and optimize customer experience
- At the start of the confinement in Europe last month, we decided to sum our expertise (tech and health) and use our technology to quickly build something to connect hundreds of thousands of patients at home, with doctors all over the world.
What it does
CoronaFirewall brings hospitals home, replicating the patient's journey in the hospital but online. The one piece of the puzzle that's missing in the new coronavirus life.
Beyond bringing a doctor to each home, virtually, is to bring also mental peace in times of anguish. Provide a user experience that lowers uncertainty and anxiety, through the brand's personality, tips, pedagogy, etc.
Today it has:
- Triage tool for COVID-19 (risk self-assesment) that leads patients to personalized recommendations based on their answers, and pre-classifies them before they meet a doctor online.
- Marketplace for medical groups, health centers, hospital, clinics and their services.
- Virtual meeting rooms for outpatient services. Each service is attended by a team of doctors. They receive pre-classified consultations and attend them by arrival time and risk priority.
- Collaborative telemedicine with the possibility to inter-consult a case with other doctors in the platform, or refer a case to a specialist.
- Online booking for teleconsults, testing and physical appointments
- Patient's CRM with medical history
How I built it
Using a Ruby-on-Rails-based BPM platform we already had for other verticals and repurposing, re-designing it. We have 2 programmers.
Challenges I ran into
- We want to make our messaging platform more "live", so that it looks and acts more like a live chat. We believe we can use Ruby-on-rails Action Cable websockets for that but have no expertise.
- We had problems with the audio recording component we used for audio notes in our messaging platform.
- We know good design earns users trust and our UI needs improvement. We are looking to add an expert to the team.
Accomplishments that I'm proud of
- This weekend we developed an optimized path for patients to make a consultation with a specific health center or medical group. Each medical group or health center has now a profile with a personalized URL (like on a social network) that they can share on their website or social media. Anyone who clicks there, will be able to make a consult specifically, and directly with them. A quicker way for everyone.
The other path is clicking on “Consultations” then “New Consultation” and then searching the medical group or health center by name to select who they wanted to consult. This will soon be optimized so that groups or centers that are geographically closer appear first.
Before this weekend: We decided to use our existing technologies and pivot alongside medical experts on March 17th, to contribute to relief efforts during COVID-19.
- Two days later we already had a name, a logo, a website and a social media strategy.
- Six days later we published the first version of our platform and had incorporated a first group of 60 doctors to use the platform and respond to online messages.
- Four weeks later and we had around 200 doctors using the platform, from 5 countries: Spain, Venezuela, México, Guatemala, and Argentina.
- Five weeks in and we signed an agreement with the Federation of Medical Schools in México to offer our platform to all member doctors and health centers.
What I learned
Our main focus is having a positive impact and collaborating with others with a similar mindset. When you think from an "abundance mindset" and you focus more on giving, contributing, supporting others, making sure everyone's ok, instead of a "scarcity mindset" things will come to you more naturally.
During a crisis and foreseeing a future economic recession, it's easy to fall prey of the scarcity mindset. Think about competition, prioritize the ego and self-goals over the community, yet that is the LAST thing the world needs right now.
Our main learning is that "abundance creates abundance, while scarcity brings scarcity." We believe it is the reason why our process has been remarkably smooth since starting.
What's next for CoronaFirewall
This is our way to contribute, we want to help as many people as possible. We want to scale our solution in Ibero-America. Show telemedicine can be powerful, convenient, life-saving and most of all, trustworthy and easy to use.
Move beyond COVID19, to every patient in need to consult a doctor be it for a regular check-up, a chronic illness, an illness, a possible emergency, etc.
Invest in content creation and UI so that user experience is chock full of peaceful, mindful, healing touchpoints.
- Improve UI
- Add videocalls.
- Add chat-like features like sharing files, notifications, typing and user-online indicators, etc.
- Easy onboarding process
- We want to incorporate a way for individual doctors to join, offer their services and charge for them through the platform. So that the platform is not only focused on COVID19 patients but also patients of all sort who are unable to go to their physical appointments.
Privacy and transparency are top priorities for us, yet there is a lot we don't know. We are receiving counsel from a legal firm in Valencia to ensure we fully comply with privacy regulations, particularly in health. We have been working on a system to encrypt all data.