Inspiration
Most of my customer advocacy team's time was spent answering Frequently Asked Questions for our products.
What it does
This conversational AI handles all of our Frequently Asked Questions
How we built it
After a 1.5 hour onboarding with the Dasha AI team, we spent time creating the first version of this app. After running into some issues with the first version (too many digressions), we received direction to start building version 2. For the hackathon, we finished version 3 which gives people more direction about what kind of questions to ask and it remembers which product they are calling about
Challenges we ran into
Too many digressions caused the algorithm to answer incorrectly or not at all
Accomplishments that we're proud of
The algorithm successfully answers all FAQs listed on our website and additional capabilities will be built to help pre-screen for sales opportunities
What we learned
It's incredible how fast you can start coding your own conversational AI with the Dasha playground
What's next for Conversational AI for FAQs
Additional functionality to capture data and then transfer the call to live agents. Followed by public testing.
Built With
- dasha
- java
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