Helping customers to perform self to do resolution
Customer will be able to go through the internet and resolve any issue or challenges about MTN network without calling online call centre
Always need to make sure that information and resolution path are up to date
Deployment and implementation of the project for online chat and other social media platform
I learnt taht one need to be up to date with constant resolution pathways for customers in order to reduce the challenges they go through
Content Development for Knowledge Management System for online chat unit - Content development to be uploaded for more information
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