Mr. Men is a creation of Roger Hargreaves.
The Confined Tigers team has benefited from the support of:
- Sopra Steria group, who brought logistic support
- Axway Software, where most of us work
- BPI France, with the presence of Maisie Mouret
The coronavirus pandemic is unique : In two months, more than three million people were infected and two hundred thousand died. Exceeding all government medical agency simulations, it quickly overwhelmed hospital emergency rooms. However, if the medical profession is completely overwhelmed due to a lack of ICU capacity, it is also very complex to follow non-hospitalized patients and those in follow-up care. However, this follow-up is essential to anticipate fatal relapses and to keep the link with the patients. SMS messages are perceived by the patient as too impersonal, and we know the importance of the human relationship in this context.
What it does
Talk to Mr. Men” assists both doctors and patients. It provides doctors with a tool to maintain a relationship and follow-up through the channel of THEIR choice, as they all have a preferred communication channel (whatsapp, slack, messenger, imessage).
The doctor can automatically ensure that the patient has completed the follow-up form, but will also be able to personalize the communication if necessary.
This is an essential tool for the health of all patients, but also doctors!
How we built it
Below is an input/output diagram of the solution:
Medical personnel on the left can use the social tools of their choice to record their voice, to send targeted messages to different categories of people.
The solution is powered by Axway’s AMPLIFY platform. Integration Builder, a key component of AMPLIFY, provides 200+ connectors to make building this type of solution easier.
Challenges we ran into
Apart from the challenge of working remotely in different time zones, we are a multilingual team and understanding each other was not always straightforward.
Coordinating between different teamwork tools (Microsoft Teams, Slack, Syncplicity) also added to the difficulty.
Also with different backgrounds, we sometimes had different expectations of what the finished product should look like. But we believe that from those differences we derived a more wide-spanning outlook.
What we learned
The confrontation of different points of view was enlightening.
What’s next for Confined Tigers—Talk to Mr. Man
"Talk to Mr. men" is built on the principle of API integration platforms. This solution allows an open and standardized architecture capable of connecting upstream not only to instant messaging applications as we have demonstrated, but also to all platforms that can :
- Automatically detect whether the patient has been properly followed with up by connecting to a form service.
- Check if the patient has a fever (automated connection to thermometers connected as withing).
- Take an electrocardiogram measurement thanks to the Apple watch.
If one of these metrics causes concern, the platform can automatically send a voice message recorded by the doctor, to reassure the patient and improve monitoring. The platform can also launch a teleconsultation session via Zoom, FaceTime, or Google Duo, allowing both doctor and patient to use the application they prefer. If things get worse, we can imagine an automatic call to the emergency services or firefighters… Also if an anomaly is detected, the patient’s family could receive a voice message.
In fact, we have to understand that “Talk to Mr. Men” is not just a simple application, but can extend to a platform interconnecting all the patient assistance services, without implying heavy developments, and all the while maintaining the human touch that is vital during this crisis.