Commander

A PhpStorm like tool (DOUBLE SHIFT) to provide quick keyboard shortcuts to any page to speed up tasks

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Audience:

Mostly intranet pages where users can shave time off the interactions with the pages.

Problem to solve:

Provide an easy to add tool that would speed up interactions with complicated pages that have multiple UI layers and lots of UI elements to navigate

What is the proposed solution?

A drop-in JavaScript engine that is driven by a schema that can be added to any page. It provides a UI to use the keyboard to navigate actions very quickly. Keyboard is your friend and TAB and ESCAPE are your best friends. It is technically very feasible: We have a working POC that demonstrates the speed and efficiency.

Potential business impact:

In the case of CASE management, it should shave valuable time from the SSC's call time. Measuring it would be the time an SSC manages a ticket/call and how much shorter it will be.

Implementation costs:

Very minimal, in the order of few weeks.

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Updates

posted an update —

This particular implementation also takes commands usage into account and brings up the more frequently used commands as first options. Also the engine has the open to memorize extra parameters for certain commands. Please try the command: "open link" and type afterwards a website like www.google.com. Try more than one option and see how it memorizes them, also using the same option more frequently moves it to the top.