AI-powered CET course counselling ChatBot

Our Team + Magdalene :)
thinking hard - brain storming
discussion in progress - which tools to use

Inspiration

Continuous Education and Training (CET) has become essential for workforce upskilling and reskilling. However, potential learners face several barriers:

Lack of awareness about available courses that match their career goals and current skill level
Difficulty in navigating complex course catalogues and eligibility criteria
Limited access to counselling services outside office hours.
Overwhelmed human counsellors handling repetitive enquiries.
Low conversion rate from interest to actual enrolment

What it does

Primary Objective To design, develop, and deploy an intelligent chatbot that provides 24/7 personalized CET course counselling with at least 85% user satisfaction rate within the first six months of launch.

Reduce average counsellor response time for routine enquiries by ≥70%
Increase course enquiry-to-enrolment conversion rate by ≥25%
Achieve ≥90% accuracy in course recommendations
Support multiple languages (English, Mandarin, Malay, Tamil) to serve Singapore’s diverse population

How we built it

Proposed solution

Natural Language Understanding (English + Chinese + Malay + Tamil)
Personalized Course Recommendation Engine (based on learner profile, work experience, career goals, budget, schedule, prior qualifications)
Real-time Eligibility Checking against latest CET funding schemes (e.g. SkillsFuture Credit)

Challenges we ran into

Compatibility issue related to the tools such as OpenAI and the different models.
Integrating the frontend developed with the help of Bolt and the backend largely with GitHub Copilot.