Certification Compliance

Certification Compliance

Inspiration

Most of the industries like manufacturing, transportation, healthcare oil and gas etc. requires number of compliance trainings on a regular basis. If not done in time, this can cause

• Massive financial sanctions and fines for violating regulations.

• Loss of productivity and profit.

• Government penalty and license deferrals.

• The risk of injury and likely lawsuits due to a hazardous work environment.

These training could be but not limited to likes:

• Certified Hazardous Materials Manager (CHMM)

• Forklift Safety and Inspector CIC

• Quality Engineer Certification

• Certified in Healthcare Compliance (CHC): - Healthcare world

If the impulse to protect human life, environment and property is not adequate to drive companies to be compliant, then heavy penalties for non-compliance will have to do.

In the global world with number of multinational companies, it becomes difficult to manage certifications of employees from different countries because every country has their specific rules and regulations, trainings and certifications related to any given industry. The solution builds a simpler certification compliance plan as per country and its rules and regulations.

What it does

Certification compliance application from Bits in Glass is the best-in-class compliance management application. It has the following features that differentiate our application unique:

⦁ Entire records of certifications are stored in a centralized place and easily accessible

⦁ Assignment of applicable certifications to individuals based on their role and job responsibilities

⦁ HR’s ability to create customized training programs like: - If one certification needs 3 months of preparation/planning, the employee will receive reminder 3 months in advance to start planning

⦁ Records are updated automatically

⦁ HR defines recurrence frequency of a certification once and thereafter an employee receives automated reminder of due certification thereby reducing manual efforts

⦁ Automated reminders to employees of certifications that are reaching their expiry date

⦁ Reporting is interactive with graphical representation of data. Gives compliance percentage.

How we built it

⦁ The proposed application is built on Pega 8.7.3 version in Theme Cosmos.

⦁ The entire application is completed with team efforts in 10 hours

⦁ 99% of solution is built using Pega’s powerful App Studio. The following pragmatic Pega features came handy to build this solution:

Case Management
Data Model and Data Objects
Declare Expressions
Reports
Personas and Channels
Email Account
Data Pages to render Certifications, Departments, Employees
Branding and Themes
Delegation

Challenges we ran into

SLA: - There was a challenge to use property reference for SLA in app studio. We overcame this by switching to Dev studio by updating OOTB SLA rule.

Recurring Compliance Certification: - There was a challenge to use Job Scheduler in app studio. We overcame this by using wait shape. We are using wait shape in the first stage to send the notification to employee about recurring certification, and we are using create shape at resolution stage to create a recurring case.