Celonis 2021 Challenge

Inspiration

We wanted to see what causes Pizzeria Mamma Mia's low customer satisfaction

What it does

By looking at the pizza-making process data and doing process mining to figure out the problem

How we built it

We used Celonis's process mining tool to generate the procedure variants by uploading timestamp data.

Challenges we ran into

Which feature is important to customer satisfaction, eventually, we used the XGBoost to plot the feature importance.

Accomplishments that we're proud of

We learned the concept of process mining, and we are able to combine some machine learning algorithms with Celonis's tool to analyze problems.

What's next for Celonis 2021 Challenge

Getting more comments of low satisfaction, and using this information to build a more productive and useful solution for Giovanni.

Built With

• celonis
• machine-learning
• process-mining
• python