Care on Time
Future outlook: Care on Time voice app anaylitics
Across the country, community-care providers are working to support older people living in their homes. With their limited mobility and access to the community, these older people are reliant on their service providers to provide a wide range of support from clinical services to general help at home to social outings or even just sitting and having a chat. For people with such a strong reliance on these service providers, not knowing who is coming to visit and when can create high levels of anxiety for the person waiting at home alone.
What it does
Care on Time allows customers living in the community to see who will be coming to visit them and when by providing access to their booking schedule as well as real-time updates on when their carer is going to arrive.
- Tracks the GPS location of carers using their phones and automatically alerts customers if a carer is going to be late based on their location and traffic events on their route to the customer's home;
- Pulls information from existing scheduling system to make it easily accessible for all users;
- Provides the carer with their daily schedule;
- Helps customers to check their upcoming schedule by using an application;
- Allows customers to ask Google Assist when their carer is going to arrive as well as make change to their bookings.
How I built it
- Revised research into problems faced by customers living in the community and receiving healthcare services
- Selected a problem to address
- Selected solution idea to address customer problem
- Developed Value Proposition canvas
- Developed Round 1 Prototypes - Google Assist programming, wireframes of customer application, first dev of staff application The google assistant supports the features of smalltalk, which is especially important for older people that don not have frequent interaction with others. On top of that it integrates into all other features of the google assistant, i.e. calling people, making calender entries. Our home assistant also can tell jokes to people to keep them entertained while waiting. The google assistant can be easily expanded to many different features and in the future could support features like scheduling an doctors appointment, collect several data about the voices, videos and pictures of the older people in order to alert emergency in case of falls and heart attacks. Furthermore this application will be the stepping stone into technology for many aged people, that might not be familiar with technology. Therefore we used voice recognition so the older people do not need very limited knowledge of technology to use it.
- Created a Business Model Canvas to support the idea and prototypes
- Revised and Validated Ideas with Mentors
- Round 2 Prototypes - Google Assist scenarios, dev of customer application Customer application:
Carer Running Late •Google determines carer will not arrive on time •Google initiates voice over to customer to alert them that X carer will by Y minutes
Customer wants to know when carer will arrive •Customer asks what time carer is arriving •Google responds with X carer will be arriving at Y time
Customer wants to know when carer will arrive & reschedule •Customer asks what time carer is arriving •Google responds with X carer will be arriving at Y time •Customer asks what time is my daughter due to arrive •Google responds that your calendar says that your daughter will arrive at Y time •Customer asks Google if they can reschedule X carer for another day •Google responds yes, we can reschedule for tomorrow morning at 11am. Is this ok? •Customer responds, yes, thank you google
- Story board development for videos and pitch
- Prepare Google Assist for Demo Recording
Home health care services visit and nurse various patients on a daily basis. The determination of the optimal routes, which nurses have to travel, is essential. One of the most important constraints is the consideration of recurring fixed announcements and the assignment of each patient to the same nurse at each visit if possible. This way, patients will have a regular daily routine without a need to get accustomed to different nurses again and again. Additionally, “no-shows” and emergencies have to be scheduled at short notice and it has to be decided which patients on the waiting list can be fitted into the schedule.In the future a sophisticated online routing system, that is tailored specifically to the health care industry will be integrated into the backend of the app. This system will support multiple restrictions, like Annie does not like male carers or wants to be taken care on a specific day. We see the applications as a stepping stone into the older peoples home and introducing them to technology.
Challenges I ran into
- Getting Google Assist to respond to relevant commands
- Designing the best scenarios for Google Assist to respond to
- Designing multiple application views
Accomplishments that I'm proud of
- Multiple functional prototypes *Jokes and smalltalk assistant a great enrichment for older and lonely people
- Use of voice command tools as well as development of an interactive application
- Finding an idea that solved a specific problem
- Creating a solution that has a stable business model to support it
What I learned
- The importance of asking for feedback from people outside your group
- The value of having different skills and personalities on the team
What's next for CareOnTime
- Making this solution more personalised and accessible for older people living in the community
- Finding a way to sell this product and maintain it as a not-for-profit business