A Repository for the Hackathon team at AWS Reinvent 2019.
We opted for the Vibrant Challenge as the team felt connected to the cause of being able to minimize suicide cases all over the world and Vibrant's approach of providing a phone support.
The team narrowed down on the following guiding principles:
- Standardize the safety plan intake process for crisis counselors
- Capture and retain records in a central repository for all 170 centers
- Anonymous personalized safety planning for callers when desired
- Provide opt-in functionality for frequent callers to be identified and notified
- Leverage IVR to connect callers and crisis counselors for “at-risk” plans