AVATARS (rev 1)

Prior to Robo Call – the telephone customer signs up for Telecom Provider’s AVATARS. Automated Voice AuThentication And Routing Service. This is a voice service which can be provided by existing telecommunications provider's voice application elements to the end customer using existing equipment for a small fee. Similar to call blocking, caller ID, or call tracing. Numbers which are allowed to “bypass” the AVATARS intercept feature are set up by the telephone customer. One of the AVATARS service options is to automatically bypass the AVATARS feature for previous AVATARS negotiated calls – allowing numbers successfully routed not to experience AVATARS again unless the telephone customer removes specific numbers from the successful negotiation list or “Ok List.” AVATARS could be accessed and managed via the users telecom account web page by the telephone user if so desired. The small service fee incents telecom providers to provide this service.

AVATARS “No Block” Flow

1. Robo Call is made from the source network
2. Call is routed to the specific Telecom Provider for processing
3. Telecom Provider’s Voice Service Elements configured for AVATARS pick up call and present a random number combination to enter (manually or by speech) to complete the call. If the call is from a human the number is entered in the allotted time and
4. Call IS routed (number is stored in Bypass or “OK” list)
5. Call IS received at destination

AVATARS “Block” Flow

1. Robo Call is made from the source network
2. Call is routed to the specific Telecom Provider for processing
3. Telecom Provider’s Voice Service Elements configured for AVATARS pick up call and present a random number combination to enter (manually or by speech) to complete the call. No number combination is entered in the allotted time or is entered incorrectly
4. Call is NOT routed
5. Call is NOT received at destination