Automizing Munich’s Housing Benefit Process using SAP Build

Inspiration

Munich’s housing benefit process suffers from long delays, complex paperwork, and frequent manual errors, creating frustration for citizens and high administrative effort.

What it does

The concept automates the entire application workflow using SAP Build Process Automation and AI/LLMs for document processing, rule-based decisions, workflow orchestration, and real-time monitoring.

How we built it

It combines SAP Build Process Automation, AI-powered document analysis, and SAP’s AI-native architecture. External AI services can be integrated via APIs.

Challenges we ran into

Connection bridge between JSON generation from XML and writing into SAP Build.

Accomplishments that we're proud of

XML Converter to JSON
LLM Analysis of Housing Benefit data with reason and suggested approval
Writing Post Requests into SAP Build

What we learned

Working with SAP Build Process Automation taught us how low-code tools can streamline complex processes, especially when handling structured data formats.

Working with XML showed us how legacy-style structured documents can still integrate smoothly with SAP systems, especially when transforming XML into a format that automated rules can consume.

Overall, we learned the importance of clean data structures, consistent schemas, and clear business rules to make the automated process reliable and maintainable.