Automated Customer Service

The solution leverages the combined prowess of BPM, RPA and AI to take Customer Service to the next level. With Appian in the forefront to orchestrate the entire business process, it utilizes Blue Prism RPA to automate routine tasks and read data from Microsoft Dynamics CRM, utilizes Amazon AI to get insight into customer interactions, and uses Appian’s low code features to build a rich, modern and mobile enabled user interface. It also empowers interaction with Appian data via Alexa. The solution aims at providing a superior service experience to customers while ensuring highest level of efficiency of operations, providing visibility and agility.

Key Features include: • Leverage the power of AI to analyze the customer conversations and understand customer sentiment • Leverage the power of RPA to automated routine tasks like reading emails, customer data • End to end process automation with BPM • Pleasant customer experience through natural language interaction via Alexa • Rich, Modern and mobile enabled user experience • Deep visibility into Customer Service Operations through dashboards and reports

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