Auto-Assign Issues for Service Desk

Configuring assignable agents is easy
Clear flow of operation

Inspiration

The 'automation rule' features are powerful, but wouldn't it be good to have a simple tool that makes sure all issues get assigned in a balanced way?

What it does

Our plugin will assign issues to the support user with the fewest issues assigned. Combined with the 'automation rule' features, there are many ways to use this product:

Assign all new issues to your support team in a balanced way
Issues with elevated importance can be assigned among a different pool of support staff
Assign the issue only after a senior staff transitions it

With a one-off setup, your rule can automate assignment in a fair way and free up administrative time.

How we built it

A Javascript front-end and a Java backend. Only install data is stored in our database; the automation rule in Jira Service Desk stores configuration which is sent to our server to be processed and run.

Accomplishments that we're proud of

This fits well in the Atlassian ecosystem, building neatly upon the tools available rather than reinventing the wheel. It is also very robust - both client and server-side authentication to check support users are valid for assignment!