The frustrations and dissatisfaction of small business owners in disaster struck areas of the USA.
What it does
Multi-modal approach of handling Frequently Asked Questions, and adding sentiment analysis to transcriptions of calls.
How we built it
With AWS services!
Challenges we ran into
Bringing Comprehend into ElasticSearch. Designing Contact Flows.
Accomplishments that we're proud of
Having a working demo, on phone, chatbot, kibana, and Show.
What we learned
Learned that this is a problem ripe with opportunity with huge potential for impacting people down on their luck.
What's next for Astro Disaster Assistance
Include call transfer, live translation, infuse GPS (city/state) for more relevant/personalized responses.