Inspiration
A Jira ticket should lead to a plan, not just a status. ARC Ops for Jira turns a ticket into a clear, explainable next step — right inside Jira — and publishes the decision as a Confluence brief so the whole team can follow it.
What it does
ARC Ops for Jira turns a Jira ticket into a plan — triage, explain, and publish as a Confluence decision brief, right inside Jira. Rule-based triage (defect classification, confidence, ordered try-first steps, blockers, and options with percentages) with one-click publish to Confluence. No setup, no keys, no external AI calls.
How we built it
ARC Ops for Jira is a Forge app for Jira and Confluence. The triage is rule-based, so its reasoning is deterministic and explainable. It was deployed to production and installed in Jira and Confluence on arcagentops.atlassian.net.
Challenges we ran into
The main challenge was keeping the triage useful without guessing: every recommendation is ordered try-first, with confidence, blockers, and options with percentages, so teams can see why a step comes first and what could stand in its way.
How to try it
Install from the installation link, open any Jira issue, open the ARC Ops Triage panel on the right-hand side, read the triage, then pick a Confluence space and click Publish decision brief to Confluence.
Installation link: https://developer.atlassian.com/console/install/cfccbb58-70cc-4196-93f5-73e9df0eaa02?signature=AYABeDjBSx%2FOqFR4b1l4OSWPdngAAAADAAdhd3Mta21zAEthcm46YXdzOmttczp1cy13ZXN0LTI6NzA5NTg3ODM1MjQzOmtleS83MDVlZDY3MC1mNTdjLTQxYjUtOWY5Yi1lM2YyZGNjMTQ2ZTcAuAECAQB4CxqLTo9l4lqXuFjNim1xJM%2Bp%2F3TVP9xHS2BrU5DRRucBFX86iUC7xrSrHpZxjxFcwAAAAH4wfAYJKoZIhvcNAQcGoG8wbQIBADBoBgkqhkiG9w0BBwEwHgYJYIZIAWUDBAEuMBEEDA7NF38nUecAFhuPTgIBEIA7nYWoShu%2Bn9JkLoZTkeiy%2FzB%2FqQZ62XT4AVKhckqZNzuQwxsyUwCgNHG%2FHpHF2Mvsn%2F2ROEmjIRnxuHEAB2F3cy1rbXMAS2Fybjphd3M6a21zOmV1LXdlc3QtMTo3MDk1ODc4MzUyNDM6a2V5LzQ2MzBjZTZiLTAwYzMtNGRlMi04NzdiLTYyN2UyMDYwZTVjYwC4AQICAHi9bVMAkme4qVQX1fQHo6ePw3H40A7cGfz7yrmSfBWMXgFVVHcIxPpQLw92BjCRxn5IAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMJL%2Bbu%2FH9%2FP8TqT2uAgEQgDsLXaVuiEtJK9ySvlccKtD0GoEpZcwejap7Dn2Ggst4xVymJK0M61BYpMbUNRkwuG4RNdt%2FEFsjKw1BwgAHYXdzLWttcwBLYXJuOmF3czprbXM6dXMtZWFzdC0xOjcwOTU4NzgzNTI0MzprZXkvNmMxMjBiYTAtNGNkNS00OTg1LWI4MmUtNDBhMDQ5NTJjYzU3ALgBAgIAeDYASx0XCjkny4iLV6vz%2BKtEGSGT6kdt0QRpkn6D%2FlVEAb7nWwg52uJltNAtTGCHb7YAAAB%2BMHwGCSqGSIb3DQEHBqBvMG0CAQAwaAYJKoZIhvcNAQcBMB4GCWCGSAFlAwQBLjARBAx87%2BdrctIpWIOeykUCARCAO1W3fANHCohDMeKERY%2BXovVt3brRDOPl3o1m6R%2FewQ3cnYKUU3NKgtoEbH5h44mor3IFhZdmwQ9%2BDUq6AgAAAAAMAAAQAAAAAAAAAAAAAAAAAExxXyQzvMkfqwoaC8xSE%2FX%2F%2F%2F%2F%2FAAAAAQAAAAAAAAAAAAAAAQAAADLo0dN3wEDzBGzCuycnKmE9emvtD4G8L2AVNhF4y5VEPpNcueB0o6%2BYeD1pN7kjjPVbW%2B7ftzlmEEXwW7z8peTuUmo%3D&product=jira&product=confluence
