When supporting various service desks in the past, I would often need to build solutions to automatically re-assign a ticket to the correct technician. However, when dealing with large geographic regions, and highly skilled workers; it can be quite difficult to figure out who nearby has the skills to fix the problem. I wanted to see if Bolt could build a tool that GPS locate the closest technician who had the correct specialization. It could!
What it does
This application has 2 layers. The 1st layer is a web interface that allows service desk employees identify the closest qualified field technician from a map, or a location dropdown. The 2nd layer is an API that allows the ticketing system to connect to this application. In this 2nd layer API, the ticketing system can send a POST request to this application, and the application will automatically respond with the correct technicians name. This allows the application to seamlessly integrate with ITSM systems to automatically assign the ticket to the correct technician without manual dispatching by the service desk employees.
How we built it
I recorded myself building it and posted it on YOUtube. I started with a prompt to create the web interface. Then I connected it to Supabase and Netlify. The I tested the URL. After seeing how well the web interface was working, I decided to add an API component. After some troubleshooting, this part was successful as well.
Challenges we ran into
Because I built the web interface and the API at different times, they were built with 2 separate databases. I needed to discover this through troubleshooting the API with POSTman. Once the Bolt AI identified the issue, it was easy to merge the databases.
Accomplishments that we're proud of
I am really proud to have an API component and I am very pleased with how well the GPS search works.
What we learned
I learned how powerful this Bolt is. This was very fast to MVP.
What's next for TicketCloserAI
I will deliver AI solutions for small and medium sized businesses. I am also going to use bolt to make a directory website.
Log in or sign up for Devpost to join the conversation.