Alexa Service-Now Voice Assistant

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Inspiration

Audio/Video Service-Now assistant for true multitask, no need to call the service-desk. Also simple to use with a clean design.

What it does

Service-Now voice enabled Alexa Skill with support for Alexa Show/Spot displays

How I built it

Alexa NodeJS (Link User, Template Design, List Management, Messages) + Service-Now (Rest API, Rest scripts, OAuth2 ) All in a single Lambda function

Challenges I ran into

Understand AWS Alexa SDK Documentation

Accomplishments that I'm proud of

Works

What I learned

OAuth2, Account linking and access token (No more basic auth for http requests)

What's next for Alexa Service-Now Voice Assistant

Add custom alerts notifications, visual, SMS, phone call etc.

Alexa skill ID amzn1.ask.skill.4d796396-7ba1-4d46-8f66-56d1fbbbc0d8

Built With

• alexa-node-sdk
• amazon-web-services
• lambda
• node.js
• service-now