Airtel Customer Support

Inspiration

What it does

About the Project

I built Priya – an AI-powered Airtel Customer Support Agent using Vaani.

The idea was to make customer support calls easier and more natural. Priya can handle common queries related to internet issues, SIM problems, billing, recharges, and prepaid plans.

I configured her voice, knowledge base, conversation flow, and support guidelines. I focused on making her understand customer problems, remember steps already tried, and respond appropriately instead of following fixed scripts.

One of the main challenges was handling frustrated customers, avoiding repeated suggestions, and ensuring accurate responses. I tested the agent through voice calls and improved her behaviour based on the results.

Through this project, I learned how to build and test AI voice agents and understood the importance of conversation design, context, and customer experience.

How we built it

Challenges we ran into

Accomplishments that we're proud of

What we learned

What's next for Airtel Customer Support

Built With

• vibecoding