Airline Customer Satisfaction

We performed sentiment analysis, identified keywords, and measured accuracy against an existing algorithm on a week-long dataset of tweets about airlines, and displayed a dashboard.

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Our team members (in 2019)

Why See how competitors in the airline industry are performing against each other by comparing (1) customer sentiment through tweets and (2) stock value

How Conduct a sentiment analysis on Tweets tagging top airlines and compare results on a dashboard

Libraries nltk (Natural Language Toolkit) library in Python pandas library in Python plotly library in R Google Data Studio for dashboard Kaggle (for dataset source)