An enormous problem within retail stores is the friction in the process of customer service. For example, every single time a customer enters a T-Mobile store, the representative must tediously record his/her profile. This causes disengagement from the customer and an increase in customer wait time. T-Mobile needs a more seamless approach to accommodate customers and fit them to T-Mobile's most appropriate products and services. My team and I aim to solve this problem with Artificial Intelligence / Machine Learning technologies.
AI @ T-Mobile/Microsoft Hackathon
An enormous problem within retail stores is the friction in the process of customer service.
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