AI Grievance Platform

Inspiration## About the Project

AI Grievance Platform is an AI-powered grievance management system designed to simplify and improve the way complaints are submitted, analyzed, prioritized, and resolved. Traditional grievance systems often rely on manual complaint categorization and tracking, which can lead to delays, inefficient workflows, and difficulties in identifying urgent issues.

Our platform leverages Artificial Intelligence to automatically classify complaints into relevant categories such as water supply, electricity, and road maintenance. It also performs sentiment analysis and priority detection to help administrators identify critical grievances and focus on the issues that require immediate attention.

The platform features an interactive, real-time dashboard that enables administrators to monitor complaints, track grievance trends, analyze statistics, and gain actionable insights into recurring problems. With background job processing and real-time updates, the system supports efficient complaint handling and improved administrative decision-making.

Built using modern full-stack technologies, including React, TypeScript, Node.js, Express, Firebase, Redis, Socket.IO, and Google Gemini AI, the platform combines intelligent automation, secure APIs, and real-time analytics in one solution.

Our mission is to make grievance management smarter, faster, and more transparent by reducing manual effort, improving prioritization, and helping organizations respond to people's concerns more effectively.

What it does

How we built it

Challenges we ran into

Accomplishments that we're proud of

What we learned

What's next for AI Grievance Platform

Built With

• express.js
• google-gemini-api
• node.js
• prisma-orm
• react
• socket.io
• sqlite
• tailwind-css
• typescript
• vite