AI Customer Support Agent

Inspiration

Many businesses struggle with slow customer support response times. I wanted to build a system that automatically handles customer emails intelligently.

What it does

An AI-powered customer support agent that monitors Gmail, searches a knowledge base using RAG (Retrieval Augmented Generation), and automatically replies to customer emails or creates drafts for complex queries.

How I built it

Built using n8n workflow automation with OpenAI GPT for AI responses, Pinecone as vector database, and Google Drive for document storage.

Challenges I faced

Setting up the RAG pipeline and connecting all services together in n8n was challenging but rewarding.

What I learned

How to build a complete RAG system and integrate multiple AI services together using n8n.

Built With

• gmail-api
• google-drive-api
• langchain
• n8n
• openai
• pinecone