Autonomous bot with coverage

Autonomous chat bot for e-com with money guarantee

Comment

Autonomous customer support chat bot for e-com with protection against errors/hallucinations

  • Guarantee by Agent Risk Score
  • Adjustable permissions
  • Built-in fraud protection

Problem

Operators want to give autonomy to agents, it's cheaper - $300 vs $3,000 But they are afraid that they will make a mistake For example, a 1000% refund, instead of 100%

Solution

Autonomous customer support chat bot for e-com with protection against errors/hallucinations

How it works: Operator sets the permission. Bot logs actions into two databases (one open, one hashed) to detect tampering. If bot overrides the permission - system check hashes and if they match - transaction automatically covered by agent risk score.

How we built it We built a cloud microservice architecture hosted on Render. The stack includes a Streamlit frontend , OpenAI API and AWS RDS (PostgreSQL). Security is enforced via an append-only database storing SHA-256 hashes.

Challenges we ran into

Handling API timeouts required a 10-second limit and fallback responses to prevent freezing. We had to enforce strict string parsing to prevent non-numeric inputs from crashing the backend. Ensuring synchronous dual-database insertion required building a strict rollback mechanism.

Accomplishments that we're proud of:

We achieved background transaction logging with instant dashboard updates and 100% accuracy in claim status triggering based on hash comparisons.

What we learned

The #1 sales blocker for AI chatbots is the fear of financial liability for errors. A cryptographic receipt chain combined with a certification badge removes this objection.

What's next ?

Offer it it to as many Shopify developers as we can !!!!

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