iClaims

Claimant Mobile Dashboard
Accident Support Location Finder
New Claim - 1
New Claim - 2
New Claim - Upload Image
New Claim - VIN Check
New Claim -Submit
Claim Dashboard
Damage Review
Estimation Review
Upload Body shop Estimates
Adjuster Dashboard
Adjuster Review

Inspiration

Our goal is to reduce claims processing time by 50%, increase Provider profitability, and positively transform the claims experience for insurance customers worldwide by leveraging the advanced AI/ML Modeling, OCR tools and techniques.

What it does

• Submit Claims on Appian Mobile Application
• Provide details and Upload Damage Images
• Integration with Amazon S3 for uploading images
• Instant Damage Estimator (Integration with Claim Genius)
• VIN Check (Extract VIN from Image and Validate)
• Body shop estimate document Processing (Document Data Extraction and OCR)
• 50% Straight Through Processing
• Adjuster and Vehicle inspector review and dashboards
• Dashboard to review the status of claims and notifications
• Accidental support Location finder for Rental/Towing company using Google Maps on Mobile

How we built it

• Built Appian Mobile application and web application for Claimant and Back office processing by Adjuster/Vehicle site inspector review.
• Leveraged the advanced techniques such as AI/ML model for damage estimation by evaluating the images, document repository on Amazon S3 for damage images and Amazon Rekognition Kit for OCR Processing of Body shop estimation data extraction.
• Real time integration with Claim Genius and Amazon S3 document repository

Challenges we ran into

• Real time test data. Since the model runs on the damage photos it was difficult for us to test with real time images taken at the accident site.

Accomplishments that we're proud of

We take pride in bringing in the tools and next generation technologies within Appian for solving real time business problems.

What we learned

Technically we have learnt the new integrations with Amazon Rekognition, S3 and other insure tech partner. on the business side we have learned there are lot other opportunities to solve the business problems.